For years, doctors have sworn by their trusty prescription pads and well-worn patient files, believing that medicine is best practiced with a pen in hand. For Dr. Neelesh Kapoor, a senior consultant physician and diabetologist, adopting an Electronic Medical Record (EMR) system was not an obvious choice. Having spent years relying on pen and paper, the thought of transitioning to a digital platform felt unnecessary, until a global pandemic changed everything.
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